accessibility Statement


This accessibility statement applies to

This website is run by Capri Healthcare. We want as many people as possible to be able to use
this website. For example, that means you should be able to:

  · zoom in up to 300% without the text spilling off the screen
  · navigate most of the website using just a keyboard
  · navigate most of the website using speech recognition software
  · listen to most of the website using a screen reader (including the most recent versions of
   JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible is this website?

We know some parts of this website are not fully accessible:

  · you cannot modify the line height or spacing of text
  · most older PDF documents are not fully accessible to a few screen reader software
  · you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy
read, audio recording or braille:

  email to

We’ll consider your request and get back to you in 3 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not
listed on this page or think we’re not meeting accessibility requirements, contact:

Name: – Krishna Thakur

Email id: –

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public
Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the
‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

All clinic locations have audio induction loops, or if you contact us before your visit we can
arrange a British Sign Language (BSL) interpreter.

Accessibility Settings

We hope that you’re enjoying using this website and are not experiencing any problems.
However, if you do have difficulty viewing the site, there are some things you can do to make it
easier. You can change the settings of your browser to better suit your needs.

NHS Choices, the national NHS Website has worked in partnership with AbilityNet, a national
charity that helps disabled adults and children to use computers and the internet. Their help
with accessibility guide provides comprehensive, step-by-step instructions on how to adjust
your computer and browser according to your needs, such as for sight or hearing problems.
This includes information such as how to make the text larger in different browsers, change
your keyboard or mouse settings, or increase colour contrast.

Find out how to contact us

Technical information about this website’s accessibility

Capri Healthcare is committed to making its website accessible, in accordance with the Public
Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA

Non-accessible content

The content listed below is non-accessible for the following reasons.

1.   Non-compliance with the accessibility regulations

An alternative for time-based media or audio description of the prerecorded
video is not provided as it is an Modality Medical Services supplied video,
informing users about accessing the services in Birmingham and Solihull during

2.   Disproportionate burden


We do not plan to add captions and alternatives for time-based media or
audio description because it is supplied by a third party.


We can not guarantee accessibility of PDF documents on all screen readers
because it is supplied by a third party. Any new PDFs or Word documents we
publish will meet accessibility standards.

What we’re doing to improve accessibility

When we update our website, we will carefully monitor new content to ensure it meets
accessibility standards. We will work to improve the accessibility of documents published on
the website. We plan to carry out in-depth user testing in the future, including with users of
assistive technology. We have monitoring in place to review the accessibility of the site on an
ongoing basis. We use this monitoring to identify and fix any new issues that arise.

Preparation of this accessibility statement

This statement was prepared on 18 th of September 2020. This website was last tested on 17 th
of September 2020. The test was carried out by Capri Healthcare.

We used IBM accessibility checker to check the accessibility percentage for all the web pages.
By the help of the Wave tool (Web Accessibility evaluation tool), we have made the changes on
all the web pages of the website, to meet the WCAG 2.1 Level AA accessibility regulation

You can read the full accessibility test report.

Modality community services accessibility report