Community Audiology services

Audiology Stock Image

Information about the Service

Modality Audiology service is an Audiologist led specialist community service where we can see patients who have problems with their hearing. The service works closely with the Modality Ear Nose and Throat (ENT) community service which is led by a specialist GP with an Extended Role in ENT and is supported by an ENT consultant. We work in collaboration with local hospital providers to deliver a fully integrated Audiology and ENT service with local secondary providers.

Our team of can diagnose and treat a range of conditions including:

  • Hearing loss
  • Any hearing concerns
  • Tinnitus
  • Balance problems

If you are over the age of 55 you can self-refer to the Audiology service by completing the online self-referral form at: Referral Form

A new referral appointment will generally last roughly 45 to 60 minutes. Your appointment time will be confirmed in your appointment letter.

You will be assessed by a qualified clinician which will involve discussing your condition and medical history, examination, investigation and management.

Before your appointment is finished you will have a clear management plan going forward.

We will always write a letter to your GP to keep them up to date and you will also receive a copy. After your initial consultation, our team will support the ongoing maintenance and any adjustment after initial fitting.

For some patients they may need to see another specialist and you may be referred to the Modality ENT clinic to see a specialist doctor.  

In the community Audiology service, we can perform the following diagnostics without you needing to go to hospital.

  • Pure Tone Audiometry
  • Tympanometry
  • NHS digital hearing aids including initial fittings and ongoing maintenance.
  • Tinnitus treatments
  • Balance exercises
  • Wax removal
  • Communication tactics

Modality Community Services has a close working relationship with Sandwell and West Birmingham hospital. As well as seeing directly referred patients and patients who self-refer to the service (using the self-referral form), we can see patients that are referred to the hospital by their GP that are deemed as appropriate to be seen by Modality Audiology Service. This helps to reduce the waiting times for patients.


If you are over the age of 55 you can self-refer to the Audiology service by completing the online self-referral form at: (insert link)

Once the completed form is submitted a member of the Audiology admin team will contact you by telephone to book your appointment.

Alternatively, you can contact the admin team by telephone on: 0121 250 1592

The service is available on the NHS E-referrals Service for GPs to referrer to.

Common Conditions: